Customers come first. HostHost customers know that feature-rich high quality hosting doesn't have to be expensive. We offer 24/7 live support, because customers should never have to wait for an answer. In addition to great technology, our award winning support is key to a great hosting experience. Our support people (we call them HostHostnists) know that their relationship with each customer defines who we are.
There are 35,000 companies selling web hosting. Distinction in this industry can only be achieved with superb support and top notch technology. Our core network is military grade. Our network engineers cut their teeth building secure, mission-critical networks for the military.
Our uptime history allow us to offer an unmatched uptime guarantee. If we fail to provide you with 99.99% uptime in a single month, we will pay to set-up your web hosting on the host of your choice. (Please see our Acceptable Use Policy for full details.)
In any industry, the typical support person is more focused on trying to get you off of the phone than trying to solve your problem. Typically, this is because they receive bonuses that are contingent on how many support requests they handle per hour. Our support staff, the HostHostnists, receive bonuses based on how few follow-ups are required by the customers. They are rewarded for giving you helpful and complete answers, in language you can understand.
The three chief HostHostnists, founders of HostHost, have a combined experience of over 30 years in the IT industry.
Our Operations --
HostHost operates in two datacenters - one of the largest and most stable data centers on the planet, in San Antonio, Texas, and a fully redundant tier one facility in Honolulu Hawaii.
Our People --
Jack Morgan, CEO - Mr. Morgan founded the ISP KDi in Austin, Texas in 1995, and has been involved in the hosting business ever since.
Scott Poarch -
CTO - Mr. Poarch relocated from Japan to join the company in 2000, bringing with him expertise in server management and a deep knowledge of the Asian Market.
Corey Henderson -
Chief Programmer - Tasked with maintaining and developing HostHost's cutting edge hosting technology, Mr. Henderson brings a deep and thorough knowledge of wide range of programming languages to the task.